Training

1. General Requirementsiso9001.png

 

Certification scheme of ISO 9001 auditor is available without restriction to all individuals worldwide who satisfy the certification requirements.

 

To have credibility accredited certification needs competent auditors. The purpose of GPC Quality Management Systems QMS Auditor Certification Program is to provide confidence to accredited certification and to business and industry that auditors certified to this program are competent. As part of the certification process GPC will evaluate applicants against requirements which reflect the key skills, knowledge and experience that define competence and which you, the QMS auditor, need to have and demonstrate during an audit. QMS auditor program is based on the following standard:

 

 

ISO 9001:2015, Quality Management Systems –

Requirements and the auditing guidance standard:

ISO 19011:2011, Guidelines for auditing management systems

 

 

ISO 9001:2015 specifies requirements for a quality management system when an organization

a. Needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements
b. Aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

 

All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization regardless of its type or size or the products and services it provides.

 

Picture1.jpg

 

ISO 19011:2011 provides guidance on auditing management systems, including the principles of auditing, managing an audit program and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process, including the person managing the audit program, auditors and audit teams.

 

ISO 19011:2011 is applicable to all organizations that need to conduct internal or external audits of management systems or manage an audit program.

 

The application of ISO 19011:2011 to other types of audits is possible, provided that special consideration is given to the specific competence needed.

 

 

Award of certification means that GPC has recognized that applicant understand and are competent (depending on the grade awarded) to:

• Uphold the principles of proper ethical conduct, fair presentation and due professional care
• Communicate clearly orally and in writing with personnel at all levels of an organization
• Plan and organize an audit of an QMS
• Identify and understand relevant business processes
• Evaluate objective evidence and determine the effectiveness of an QMS
• Report accurately audit findings and conclusions
• Lead the audit team and manage the audit process
• Audit a management process
• Risk based thinking
• Understanding of customer requirements
• Understanding of the organization and its context

 

 

2. Quality Management System Auditor Scheme, Specific (Additional) Requirements

 

As part of the certification process GPC will evaluate applicant against requirements which reflect the key skills, knowledge and experience that define competence.

 

Applicants are required to demonstrate the following knowledge and competencies:

 

 

1) Auditor Characteristics
Problem solving skills, close attention to detail, cultural sensitivity, ability to work independently and in a group or on a team.
 
2) Resource Management
Identify and apply techniques for scheduling people, events, logistics, and audit related activities.
 
3) Conflict resolution
Identify typical conflict situations (disagreements, auditee delaying tactics, and interruptions) and determine the techniques for resolving them, such as negotiation and cool-down periods.
 
4) Communication techniques
Select and use written and oral communication techniques in various applications, such as technical reports, active listening, empathy, and paraphrasing.
 
5) Interviewing techniques
Define and apply appropriate interviewing techniques (e.g., when to use open-ended and closed question types, determining the significance of pauses and their length, and when and how to prompt a response), based on various factors, such as when supervisors are present, when interviewing a group of workers, and when using a translator.
 
6) Team membership, leadership, and facilitation
Define and use various techniques to support team-building efforts and to help maintain group focus, both as a participant and as a team leader. Recognize and apply the classic stages of team development (forming, storming, norming, and performing). Identify various team member roles and apply coaching, guidance, and other facilitation techniques necessary to effective team functioning.
 
7) Presentation techniques
Define and apply various tools and techniques such as graphs, charts, diagrams, and multimedia aids for written and oral presentations made at opening, closing, and other meetings.
 
8) Verification and validation
Define, distinguish between, and apply various methods of verifying and validating processes.

 

 

3. Quality Management System Auditor Requirements

 

1) Basic Requirements

Picture4.jpg

 

* The requirements of training certificate are as followings:

• Certificate of successful completion of applied management system lead auditor training course from GPC approved, which meet the procedure of training provider.
• Certificate of successful completion of applied management system lead auditor training course provider by ISO 17024 accredited as a personnel certification body.
• Certificate of successful completion of applied management system lead auditor training course from IRCA approved as a training provider.
• The training provider should implement the requirements either ISO 9001 or ISO 29990 in order to keep the quality management as a training provider.

 

 

2) Quality Management System Auditor Scheme, Specific (Additional) Requirements

 

Quality-related methods and techniques: to enable the auditor to examine quality management systems and to generate appropriate audit findings and conclusions. Knowledge and skills in this area should cover

• Quality terminology,
• Quality management principles and their application, and
• Quality management tools and their application (for example statistical process control, failure mode and effect analysis, etc.).

 

 

Processes and products, including services: to enable the auditor to comprehend the technological context in which the audit is being conducted. Knowledge and skills in this area should cover

• Sector-specific terminology,
• Technical characteristics of processes and products, including services, and
• Sector-specific processes and practices.

 

 

4. Examination

 

1) About the exam

 

The exam consists of two types of written exams, Knowledge exam and Attribution test.

 

The exam is performed at a place that GPC evaluated and finally approved in advance, and generally it starts at 10:00 am on Saturday (it will be notified prior to the exam).

 

The applicants should be arrived at the examination site at least 10 minutes before the start and if late or absent, 0 score is automatically given.

 

Any ID with picture on it for the identification of the candidate has to be presented, and any prohibited items at the examination site have to be left with the invigilator before the star of the exam.

 

If cheating is detected, the invigilator will ask the candidate to leave immediately and no more exam is allowed.

 

Please see the exam notification for the details about the examination location and contact information.

 

2) Knowledge exam

 

This exam questions were set up based on ISO 13485:2003 standard and the purpose of the exam is to evaluate the qualifications and competence of the candidate who wants to conduct audit activity by the standard the candidate is applying for.

 

The knowledge exam has a total of 100 questions and consists of 4 sections divided.

 

1 point for 1 correct answer and the pass criteria is as follows.

 

Picture5.jpg

* Even if the total points are more than 70 points, the applicant cannot pass the exam without meeting the minimum points required for each section.

 

 

Time limitation is only 120 minutes for the examination and it is open-book condition.

 

If one is failed in the exam, candidate is given one more chance of examination. If candidate fails to the consecutive examination, the candidate has to wait another year to take examination.

 

 

3) Attribution test

 

The purpose of the attribution test is to evaluate the characteristics and the qualification as an auditor and it asks how much the application understandable agree with the questions.

 

It is based on ISO 19011:2011 and consists of 25 questions only. The candidate should choose the answer that comes to mind first.

 

Up to 4 points are given for each question and as the answer is further from the correct answer, 1 point each is deducted. (0 point for no answer)

 

The pass criterion is 70 points

 

If one is failed in the test, another chance of attribution interview is given. If candidate fails to the attribution interview, candidate has to wait another year to take an test.

Up